Summary and Recommendations
Summary
of the survey DONE IN JAIPUR
Ø There
are two types of drivers.
1-
They are self-employed i.e. they own their
cars
2-
The second type are employed i.e. owners and
driver are different
Ø The
average salary of the employed drivers is between Rs10000-20000 and income of
the self-employed drivers is between Rs10000-30000.
Ø Majority
of the employed drivers are receiving their salary on time.
Ø Salary
of the employed drivers are given cash and the income of the self-employed
drivers are receiving through cash, Ola/Uber wallet and Paytm.
Ø Many
of the drivers are working in these services for more than 2 years. Some
drivers are working in these services for more than 5 years.
Ø Many
of the drivers are satisfied with their jobs. Previously while driving cabs
they had to search for customers and this is time taking.
Ø Now
drivers are getting customers through these platforms and these platforms made
their life easier and the market for these customers also increased
drastically.
Ø Every
driver entered into Ola/Uber services through interview/references. License is
mandatory.
Ø the
major expenses of the drivers are household expenses and interest on loans.
There are some other expenses for the married drivers such as insurance,
children’s education, etc.
Ø the
bachelor drivers have only food expenses. Even the house hold expenses are low
for them.
Ø The
petrol expenses are not reimbursed by Uber/Ola. They have to expend out of
their own pocket.
Ø According
to the survey the savings are less than 5000p.m. for every driver. The employed
drivers do not have PPF/Gratuity.
Ø Before
entering into Ola/Uber they used to do different kinds of jobs. Some of them
used to work as watchman, some of them are drivers, contract laborers and their
salary varied from job to job.
Ø Smartphone
is compulsory to everyone. And some of them are facing some problem with GPS.
It is not showing the exact location.
Ø If
customers left their luggage or bags or mobile phone or any other things
accidentally or unintentionally in the cabs, the drivers either directly
deliver their items to the customers and if they could not do that or the
customer did not contact the driver about their missing item the drivers will
give the left item in Uber/Ola offices.
Ø Every
day the drivers work for more than 10 hours. The petrol expenses are met by
them.
Ø During
night shifts the fares are high and they do not face any issues during night
travelling
Ø Many
of the drivers are feeling satisfied with Uber/Ola.
Recommendations:
ü Give
special packages related to tourist travelling. (provide Uber/Ola bus). And
generate more income to drivers.
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